Frequently Asked Questions

Please find below the most commonly asked questions and answers.


What are the minimum system requirements?
Do you support Apple macOS?
Do you support Linux?
What is the “My Content” function?
Why do I need to specify an email and password when I buy?
Is the content DRM protected?
Can I access content everywhere and as often and as long as I want?
Can I access content on my portable device?
Can I burn a Video-DVD?
Can I use content on multiple computers and other devices?
Can I burn content multiple times?
How long can I access rented content?
How about the quality of films?
Do I need to download the content before I can use it?
How long does the download and burn process take?
My internet connection is slow and sometimes disconnects. Is this a problem?
Do you require software to be installed on my device to access the content?
Do I get an invoice for my purchase?
How will this show up on my credit card bill?
Can I change the default location where the downloads are stored?
I bought a new computer and want to transfer my content without having to download the content again. How can I move the downloads to my new computer?

If you require support, please submit an exact error description and attach the support file created by the player's "Generate Support Report" function”.

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